Alliance Well-being

• Police: 9-1-1 (emergent); 602-262-6151 (non-emergent)
• Mental Health Crisis: 9-8-8
• Crisis Text Line: 741-741 (text the word “HOME”)
• Creighton Security: 602-812-4990 (emergent); 602-812-7300 (non-emergent)
• St. Joseph’s Hospital Security: 602-406-3363
• Valleywise Health Security: 602-344-5000 (45000 on campus)
• Maricopa County Crisis Hotline: 602-222-9444 (Hearing Impaired 800-327-9254)
• Sexual Assault/Domestic Violence Hotline: 480-736-4949
• Substance Use/Treatment: 1-800-662-4357

In situations where a resident or fellow (trainee) finds themselves unable to safely get home due to extreme fatigue, illness or impairment, the Office of Graduate Medical Education (GME) offers the Safe Ride Home Program. This initiative provides a secure means of transportation to the trainee’s residence via Uber/Lyft from an approved training site for approved reasons. The GME Office covers the full cost of the Uber/Lyft ride (excluding tip).

Examples of situations warranting the use of the Safe Ride Home Program include:

• Extended Hours: Working over 16 hours and experiencing sleep deprivation.
• Fatigue or Illness: Feeling fatigued or unwell (regardless of shift length), with concerns about driving safely.
• Public Transportation: Depending on public transportation and working beyond its operational hours.

How to Use the Emergency Ride Home Program

1. Access Uber/Lyft App: Order an Uber/Lyft ride using the respective app.
2. Provide Transaction Record: Submit the transaction record to the GME office administrator within 7 days of using the service.

Maricopa Crisis Line: (602) 222-9444
Maricopa Warm (non-crisis) Line: (602) 347-1100

• Magellan Health: They offer eight free counseling sessions per topic per year for both residents and their families. In-person or virtual options are available. Contact: 800-424-4832 or visit member.magellanhealthcare.com (use Creighton University as the member organization).
• Sanvello: This app is free for residents and fellows. It provides easily accessible clinical techniques to dial down symptoms of stress, anxiety and depression. You can also track your mood and explore meditative tools. Visit Sanvello.com
• United Healthcare Network: Accessible through myuhc.com (uhc.com for non-members). Deductible and coinsurance may apply.

• Tobacco, Alcohol, Prescription Medication, and Other Substances Screening Tool: This tool is not designed for self-assessment, diagnosis, or treatment. Individuals concerned about their substance use should seek professional assessment/treatment. Access the screening tool here.
• United Healthcare Network: Accessible through myuhc.com (uhc.com for non-members). Deductible and coinsurance may apply.
• Magellan Health: Offering eight free counseling sessions per topic per year for residents and their families. In-person or virtual options available. Contact: 800-424-4832 or visit member.magellanhealthcare.com (use Creighton University as the member organization).
• SAMHSA National Helpline: Provides referrals to local treatment facilities, support groups, and community-based options. Call 1-800-662-4357.
• Substance Use Treatment Locator: Text your zipcode to HELP4U (435748) or visit the FindTreatment website to find a facility.
• Volunteer Physicians - Certified Life Coaches: Offering free, confidential coaching sessions. You are not alone; they are here to support you without judgment. Sessions and appointment scheduling are available online.

St. Joseph’s Hospital

• Spiritual Services Department: Provides support for staff, irrespective of faith affiliation. Chaplains offer 24-hour consultation services. Call 602-406-3275.

Valleywise Health

• Chaplain Services: Offers support and Spiritual Care Assessments to providers of all faiths. Grand Rounds are available upon request. For non-emergencies, call 602-344-5437; for emergencies, call 602-344-5011.

St. Joseph’s Hospital

• Healing Garden: Located west of the Barrow Neurosciences Tower, this garden features paths, plants, water features and art sculptures.
• Meditation Room: On the 6th floor, across from the Camelback Elevators.

Provider Recommendations

• Found a Provider You Love? Share your resource with others by filling out this quick form.
• Explore Provider Recommendations: Discover providers recommended by other residents/fellows in our Provider Recommendation Spreadsheet.

Healthcare Benefits

• United Health Care: Log in to find in-network providers through the insurance provider offered to residents and fellows by Creighton University.
• Express Scripts: provides these benefits and will require a separate activation on their website for contraceptive prescriptions which will generate a different ID number. Any time you need to fill a contraceptive prescription, be sure to access this account (not your general Express Scripts account).
• Magellan Healthcare: Free services include 8 counseling sessions, goal-oriented coaching, legal services, and financial coaching for residents/fellows, dependents, and household members.
• MetLife Dental: Log in to create an account and view your dental insurance benefits.
• VSP Vision Care: Log in to create an account and view your vision insurance benefits.

Office of Diversity, Inclusion and Belonging (School of Medicine): Committed to a policy of non-discrimination at all levels. They are committed to creating a safe and inclusive environment that reinforces the valuing people from diverse backgrounds and life experiences. Phoenix office hours are Fridays from 11 am to 2 pm. Schedule an appointment.

ADA: Creighton Disabilities Awareness Committee was developed to provide information on accessibility. For questions or accommodations related to disabilities, contact Human Resources at 402.280.1405.

Title IX: The Office of Title IX and Civil Rights Compliance handles forms of harassment, discrimination, and sexual misconduct. Provides resources and options for forward movement. Report any incidents.

Bias or Discrimination: The Bias Education and Support Team (BEST) provides a holistic approach to bias-related incidents, including restorative justice practices. Report incidents of bias or discrimination.

Magellan Healthcare: Provided to residents/fellows, their dependents, and household members. Magellan Healthcare offers free financial coaching and wellness workshops to support your financial journey.

Principal: Your retirement plan is with Principal. Schedule a meeting with a retirement specialist to ask questions, set financial goals, and create a personalized plan.

The Office of Diversity, Inclusion, and Belonging in Medicine: They are committed to creating an inclusive and welcoming medical community. They actively promote diversity through various Affinity Groups, including the Anti-Racist Student Advisory Council, Asian Pacific American Medical Student Association, Great Plains Native American Symposium, Latino Multicultural Student Association, White Coats for Black Lives, and more.

These activities support camaraderie, create a positive atmosphere and reinforce the sense of belonging within our community.

• Question of the Day: Install a whiteboard and have someone pose a daily question—something interesting, thought-provoking or humorous. Create a rotating schedule to share the responsibility.
• Quote of the Week: Post a motivational or entertaining quote on the call room bulletin board each week. Watch as people look forward to their weekly dose of inspiration.
• Motivation Buddies: Establish a system for secret buddies to leave notes, trinkets or treats for each other, fostering a supportive environment. Buddies can change quarterly for variety.
• Puzzles: Initiate a group puzzle challenge. Keep track of the number of days it takes to complete a puzzle, encouraging collaboration and a sense of accomplishment.
• Group Doodle: Hang a large piece of newsprint on the wall, supply markers and let the group express their creativity through a collaborative doodle.

ADA: Ensuring accessibility and accommodations for everyone is a priority at Creighton. The Creighton Disabilities Accommodation and Awareness Committee was established to provide the Creighton Community with valuable information on accessibility. For any questions related to accessibility or to request accommodations, please contact Human Resources at 402.280.1405.

For detailed information on all types of time off, please refer to the official policy. Here's a basic overview of key components:

• Immediate Family Definition: Includes a spouse/civil union partner, children (biological, step, adopted, etc.), parents (biological, step, adopted, in-laws, etc.), siblings (biological, step, adopted), and grandparents (biological, step, adopted, in-laws, etc.).

• Sick Leave: The HSP contract outlines the annual maximum amount of sick leave. Sick days may be used for an absence from work to care for an ill or injured immediate family member. Sick leave cannot be used for personal leave. Human Resources may ask for verification (treating provider note) of the basis for sick leave. 
• Medical, Parental, and Caregiver Leave: HSPs will be eligible for up to thirty (30) days of paid Medical, Parental, and Caregiver (MPC) Leave for qualifying reasons that are consistent with FMLA (regardless of eligibility under federal law for FMLA leave), at least once during HSP’s time in the Program. HSP’s thirty (30) days of MPC leave is available in addition to vacation and sick leave. Vacation and sick leave may be used prior to or after MPC leave in a contract year. HSP may not use MPC leave in the same year the HSP uses parental leave. For additional details please see the Vacation and Leaves of Absence Policy.
• Vacation Leave: Please refer to the HSP contract for the annual maximum amount of vacation leave. Vacation days cannot be carried over to the next contract year. HSPs who are employed for less than one academic year will be prorated for that academic year. 
• Educational Leave: HSPs be provided with up to five (5) days of educational leave in each year. It will be at the Program Director’s discretion to approve education leave and the length of such leave. This time shall be in addition to the vacation allotment and shall not exceed five days. HSPs should refer to the training program’s procedures on educational and scholarly activities and to the Program Director for program specific ACGME requirements for leave and eligibility for board testing. Educational leave can be used for board review courses, presentations, and attendance at international, national, and regional meetings. Educational leave cannot be used for independent study days (i.e. days to study at home or within a group) or to supplement other types of leave. 
   

• Build gratitude into conferences and grand rounds: Begin conferences and grand rounds by acknowledging team contributions. Recognize individuals or groups for their valuable contributions.
• Celebrating milestones: Establish birthday traditions, celebrate board exam achievements and acknowledge other accomplishments. This can be done through emails, mentions in team meetings  or by creating a bulletin board highlighting significant life events.
• End conversations: Conclude conversations, especially intense or favor-related, with a simple, "I appreciate you." It's a small gesture with a significant impact.
• Create a physical gratitude wall: Designate a space where team members can write and share their gratitude. This can be on a large newsprint or a board where people can hang post-it notes.
• Create a digital gratitude wall: Establish an online space for sharing gratitude. Tools like Mural can facilitate a digital gratitude wall. 
• Schwartz Rounds: Schwartz Rounds offers health care providers an opportunity to share their experiences on the human side of medicine.  A panel shares their experience related to a specific topic, then the floor is open to other to share their experiences.  Participants often say that Schwartz Rounds is a place to dialogue about human topics that often doesn’t happen any other place in the hospital.  Currently, St. Joseph’s Hospital participates in Schwartz Rounds and anybody affiliated with St. Joe’s in any way is welcome to participate (even if it isn’t your main training site).  They happen every other month on the first Wednesday at noon.  Additional details will be emailed to you or you can reach out to julieweissbuchallina@creighton.edu for information.
   

Creighton University School of Medicine – Phoenix allocates an education allowance for each HSP to promote their scholarly work, academic success and promotion of their programs at a local, regional and national level. For additional details please see the policy or get in touch with your program coordinator or program director.

Magellan Healthcare offers a complimentary service to residents, fellows, their dependents and household members. The service includes workshops and individualized learning opportunities covering a range of topics such as: parenting, relationship issues, identity theft resolution, lifestyle coaching, self-care and financial coaching. All these resources are provided at no cost to you, fostering holistic well-being.

Currently, the well-being priorities encompass various facets crucial to the overall health and well-being of our community members:

1. Campus (university, hospital, clinic) Infrastructure: Ensuring the efficiency and accessibility of IT, facilities and building access.
2. Data Collection: Utilizing both existing and creating future tools to gather valuable insights.
3. Learning Environment: Focusing on creating a supportive atmosphere that fosters feelings of value, safety and fulfillment.
4. Mental Health: Destigmatizing mental health and enhancing accessibility to support.
5. Resources: Improving access to resources and enhancing marketing/communication efforts.
6. Social Well-being: Addressing social needs through thoughtful processes and initiatives.

The Alliance partners recognize and actively contribute efforts toward these well-being priorities, aiming for both short and long-term impacts.