Certificate of Supervision Course Content
February 25: Yes, You Can! Making the Transition from Worker to Supervisor
Ms. Gretchen Finke-Patras, President, GFP & Company, Inc.
- How to mentally make the transition
- How to look forward to the transition
- How to utilize a daily reminder
- Taking pride in being a problem solver
March 4: Leading and Managing Through Times of Change
Mary Ann Danielson, Ph.D., Associate VP for Academic Excellence & Assessment, Creighton University.
- Gain insight into your own leadership style(s), roles, and the changing dynamics of organizational leadership.
- Self-assess leadership behaviors and attitudes toward change
- Differentiate management and leadership functions
- List at least five characteristics of transformational leadership
- Articulate personal goals and expectations for supervision
March 11: Building Your Team
Ms. Carol Horner, President, Synchronicity, Inc.
- Build a strong team
- Identify & utilize team members' individual strengths
- Help subordinates develop & grow
- Motivate others
March 18: Effective Delegating for Results
Ms. Cec Farnsworth, President, Trainco Associates.
- The four key principles to make delegation successful
- How to create a positive climate that fosters trust and cooperation
- How to empower employees to get things done
- What to do when delegation doesn't seem to work
March 25: Building Better Communication Skills
Donna Pawlowski, Ph.D., Associate Professor, Communication Studies, Creighton University.
- Identify communication styles and know their implications for communication outcomes.
- Describe causes of poor listening and characteristics of effective listening skills
- Identify perceptual problems and steps for perception checking
- Examine your perception style and identify guidelines for effective feedback
April 1: Managing Conflict/Dealing with Difficult Employees
Mary Ann Danielson, Ph.D., Associate VP for Academic Excellence & Assessment, Creighton University.
- Identify the causes and consequences of conflict in the workplace and practice techniques to reduce conflict and address problem employees.
- Specify conflicts in work group/unit/department
- Define and evaluate five conflict styles
- Self-assess conduct and conflict resolution styles
- Formulate strategies to personally and professionally manage conflict constructively
April 8: Creative Problem-Solving and Decision Making
Ms. Cec Farnsworth, President, Trainco Associates.
- Recognize the barriers to creative problem-solving and decision-making
- Increase confidence in the ability to handle difficult problem situations
- Examine when and how to use team vs. individual problem-solving techniques
- Increase skills in using creative problem-solving methods
April 15: Evaluating Employee Performance
Erika Kirby, Ph.D., Chair and Associate Professor, Communication Studies, Creighton University.
- Explain the "standards" for evaluation performance, why they are important and what to do when performance is at, below or above standards
- Articulate the importance of evaluating performance on an ongoing basis
- Describe typical errors in evaluating performance
- Conduct formal performance evaluation interviews in a manner to enhance productive discussion
- Counsel or take disciplinary action when performance is evaluated at below standards
April 22: Law and Work
Mr. Robert E. O'Connor, Jr., J.D., practicing attorney and Adjunct Professor, School of Law, Creighton University.
- The Easy Stuff: Right to work, workers' compensation, unemployment compensation
- The Hard Stuff: EEOC, ADA, FMLA, Pension and Health insurance issues
- Other Stuff: Limitations of actions, parties - scope of employment, chain of command
April 29: Now What? Putting it All Together!
Ms. Gretchen Finke Patras, President, GFP & Company, Inc.
- Put together all the tools you've learned in this program.
- Address any unanswered questions to make you an even more successful supervisor
- Situations all supervisors face: tips for what to do when ....
- Supervisor, manage thyself
- Planning for success