February 16: Yes, You Can! Making the Transition from Worker to Supervisor
Mr. Ray Lemke
- How to mentally make the transition
- How to look forward to the transition
- How to utilize a daily reminder
- Taking pride in being a problem solver
February 23: Build Better Communication Skills
Donna Pawlowski, Ph.D.
By the end of this session, you will be able to:
- Identify communication styles and know their implications for communication outcomes
- Describe causes of poor listening and characteristics of effective listening skills
- Identify perceptual problems and steps for perception checking
- Examine your perception style and identify guidelines for effective feedback
March 2: Developing Team Synergy
Ms. Carol Horner
Create an effective team environment, learn how to:
- Build a strong team
- Identify & utilize team members' individual strengths
- Help subordinates develop & grow
- Motivate others
March 9: Effective Delegating for Results
Ms. Cec Farnsworth
In today's fast paced business environment, getting winning performacne is increasingly more important.
- The four key principles to make delegation successful
- How to create a positive climate that fosters trust and cooperation
- How to empower employees to get things done
- What to do when delegation doesn't seem to work
March 16: Leading and Managing Through Times of Change
Mary Ann Danielson, Ph.D.
Gain insight into your own leadership style(s), roles, and the changing dynamics of organizational leadership.
- Self-assess leadership behaviors and attitudes toward change
- Differentiate management and leadership functions
- List at least five characteristics of transformational leadership
- Articulate personal goals and expectations for supervision
March 23: Creative Problem-Solving and Decision Making
Ms. Cec Farnsworth
- Recognize the barriers to creative problem-solving and decision-making
- Increase confidence in the ability to handle difficult problem situations
- Examine when and how to use team vs. individual problem-solving techniques
- Increase skills in using creative problem-solving methods
March 30: Dealing with Conflict and Problem Employees
Mary Ann Danielson, Ph.D.
Identify the causes and consequences of conflict in the workplace and practice techniques to reduce conflict and address problem employees.
- Specify conflicts in work group/unit/department
- Define and evaluate five conflict styles
- Self-assess conduct and conflict resolution styles
- Formulate strategies to personally and professionally manage conflict constructively
April 20: Now What? Putting it All Together!
Ms. Gretchen Finke Patras
Put together all the tools you've learned in this program.
Address any unanswered questions to make you a more successful supervisor.
- Address any unanswered questions to make you an even more successful supervisor
- Situations all supervisors face: tips for what to do when ....
- Supervisor, manage thyself
- Planning for success
April 13: Law and Work
Mr. Robert E. O'Connor, Jr., J.D.
The Easy Stuff: Right to work, workers' compensation, unemployment compensation
The Hard STuff: EEOC, ADA, FMLA, Pension and Health insurance issues
Other Stuff: Limitations of actions, parties - scope of employment, chain of command
April 6: Evaluating Employee Performance
Erika Kirby, Ph.D.
After this session, participants will be able to:
- Explain the "standards" for evaluation performance, why they are important and what to do when performance is at, below or above standards
- Articulate the importance of evaluating performance on an ongoing basis
- Describe typical errors in evaluating performance
- Conduct formal performance evaluation interviews in a manner to enhance productive discussion
- Counsel or take disciplinary action when performance is evaluated at below standards