CUAlert  >  FAQs

Frequently Asked Questions

Creighton University has recently implemented CreightonAlert™ service to allow Creighton University administration and security professionals the ability to reach all students and staff with time-sensitive information during unforeseen events or emergencies using voice, email and text messaging. During critical situations, Creighton University officials can use the system to broadcast pertinent information and provide details on appropriate response.

This information will not be shared with other entities and it will be kept private and confidential. This is used only for Creighton University emergency communication purposes with you.

Please provide your most current contact information now by logging into CreightonAlert™ website at http://www.creighton.edu/cualert/.

FAQs



What is CreightonAlert?

The CreightonAlert™ service is an emergency notification system which sends out voice, email, and text messaging to alert subscribers of an active emergency on or near campus.

How does CreightonAlert work?

The CreightonAlert™ service allows Public Safety to send emergency messages to students, faculty, and staff by cell phone, landline phone, text messaging, and email within minutes.  Members of the Creighton community are notified by whatever means of communications they have provided.  At a minimum all individuals will be notified via email, other modes of communications are opt-in.

CreightonAlert is built on the Connect-ED system, developed specifically for higher education institutions by The NTI Group, Inc.

How do I sign up to receive CreightonAlerts?

All active Creighton students, faculty, and staff will have their CUmail address automatically added to the CreightonAlert system.  If you want to receive notifications via cell phone, landline phones, or text messaging you have to log in to the CreightonAlert system (http://www.creighton.edu/cualert) and provide this information.  You are responsible for keeping this data accurate and you can log in at anytime and update or remove your information.

How do I unsubscribe from CreightonAlert emails?

You cannot.  All active faculty, staff, and students will always receive emergency communications via email at a minimum.  If you choose to receive notifications via additional modes of communication you may do so by adding other contact information in the CreightonAlert website (www.creighton.edu/cualert).

How much does it cost to participate in CreightonAlert?

CreightonAlert is a free service to the Creighton community.

Why does my Primary Number show as (999)999-9999

We use an all "9"s primary number for anyone who has not previously updated this field.  The all "9"s number is dummy record that does not place a call, it is just a place holder.  If you have an all "9"s phone number you should replace this number with an actual number where you will most likely receive the emergency message, if one is ever sent.

What phone number will I see on my Caller ID when I receive a CreightonAlert cell or landline call?

CreightonAlert cell phone and landline phone calls will come from 402-280-2855.  It is recommended that you program a unique and audible ring tone for calls coming from this number, especially if you normally have your cell phone on vibrate mode during class or while in a meeting.  Visit your cellular provider's website for instructions on programming a special ringtone for a particular number.

Can I add contact information for a spouse, significant other, or parent(s), so that they'll be alerted during emergencies?

Yes, you are allocated up to 6 phone numbers, 2 email addresses, and 1 text messaging device.  You may enter your spouse, significant other, or parent contact information in to any of these entries.  If you choose to include others in this service please make sure you send all communicates about tests to these individuals so they are not unnecessarily alarmed by test messages.

How often will the system be tested?

The University intend to perform tests of the CreightonAlert system once in the Fall semester and once in the Spring semester.  Email notification will be sent prior to all tests so you will/should be aware of all tests before they occur.  All test messages will clearly "this is a test".

For what types of emergencies will the CreightonAlert system be used?

The University has defined ten scenarios where CreightonAlert message would be sent out: Bomb Threats, Dangerous Person, Structure Fire, Hazardous Material Spill, Shooting, Tornado Warning, All Clear, Disregard Emergency Message, Test, and Weather related school closings.

The University reserves the right to add or remove additional message to best protect the University.

The system may also be used to provide additional information during an emergency.

If I add my cell number to this system will it be available to others on campus for non-emergency uses?

No, information added to CreightonAlert is not available to anyone or any process.  Your information will only be used within the CreightonAlert system to notify you of emergency situations on or near campus.

What contact data should I provide?

The CreightonAlert™ service allows storing of up to six phone numbers, two email addresses and mobile phone number representing your text messaging device. The best emergency contact number is probably your mobile phone.

I heard that my classmate received a voice message from CreightonAlert but I did not. Why?

It is possible that we do not have your contact information loaded in the CreightonAlert service, or it may be inaccurate.  Please log into the CreightonAlert website (http://www.creighton.edu/cualert/) to verify your information.

I heard that my classmate received a SMS (text) message on the cell phone from CreightonAlert™ but I did not. Why?

To receive text messages, you will need to provide a text capable device phone number on the CreightonAlert™ website in the SMS entry.

I received the message but I missed the information. What should I do?

While on the call, you can replay the message by pressing the star key (*) at the end of the message.  You may also check your email to read the message that was sent to your phone.

I received the message but it kept looping/repeating. Why?

The system does its best to detect whether it has reached a live person or an answering machine. Sometimes loud ambient noises may cause the system to loop.  If this happens, use the mute feature on your phone or move to a quieter location to prevent the message from looping or repeating.

I see a caller ID display of 402-280-2855. Who is this?

When Creighton University sends a call out using the CreightonAlert™ service, it will always display this Caller ID information.  Please save this number on your cell phone as a contact (eg. "CreightonAlert EMERGENCY Message") to represent the university/college calling you.

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Opt-in/Out Process

How do I opt-in to receive text messages from CreightonAlert™?

As a student, faculty, or staff you can opt-in by providing a text-enabled phone number via the CreightonAlert™ website at http://www.creighton.edu/cualert/.

What happens after I sign up (opt-in) for text messaging via the CreightonAlert™ website?

After you sign up online, the CreightonAlert™ service will automatically send a text message to your mobile phone to confirm your request. This occurs during business hours between noon - 8pm CST the following day after you register your SMS device.

What will the confirmation message say?

The confirmation message will read the following:

CreightonAlert: You are now confirmed to receive alerts from us. More info text reply "HELP" or "STOP CU" to opt-out.

From what number will these text messages display?

You will see 23177 as the text messaging number sending you the confirmation message and all subsequent messages. Please save this number and program it as CreightonAlert EMERGENCY MESSAGE so that you can quickly recognize this number as the official source of CreightonAlert™ messages.

If I sign up at night, when will I receive the confirmation message?

The confirmation messages are sent during business hours (noon to 8pm CST) the following day it is entered.

I did not receive a confirmation message. What happened?

Please check with your mobile phone provider to find out if your device accepts text messages. You may also want to check with your provider to see if text messaging has been enabled. You may need to subscribe to a text messaging plan in order to receive or reply to text messages.

My phone has recieved text messges before so why did I not receive the text message confirmation?

Connect-ED uses what is known as short-code text messaging, this is different from phone to phone text messaging.  Some cellular providers block short-code text messaging (Sprint) and others simply do not use short-code text messaging (Cricket).  You should call your provider to determine if they allow short-code text messaging.

Which mobile carriers work with CreightonAlert?

All mobile carriers work with CreightonAlert, however some do not work for text messaging with CreightonAlert.  In order for a carrier to send you text messages from the CreightonAlert system they must be able to send short-code text messages to your phone (short-code text messaging is different from phone to phone text messaging). 

The following is a list of carrier who have short-code connectivity and capabilities: Alltel, AT&T, T-Mobile, Sprint, Nextel, Boost, Verizon, Cellular South, Suncom, Virgin, Midwest wireless, nTelos and Centennial (if your carrier is in this list and you still cannot receive short-code text messages please call your carrier as they may have short-code text turned off for your phone).

The following is a list of carriers who are looking to accept short code applications in the near term: WesternWireless, US Cellular, Dobson.

The following is a list of carriers who are not accepting short code applications currently, but have announced plans to begin supporting short-code programs later this year.  No definite timetable for production has been announced at this time:Cincinatti Bell, Cricket, MetroPCS, Qwest.

The following is a list of carriers who, at this time, do not have the infrastructure to support short code text messaging: Airadigm, Arch Paging, Conestoga Wireless, Cook Paging, Hickory Tech, Iowa Wireless, MCI Paging, Metrocall Paging, NPI Wireless, Pagenet Paging, SBC Paging, Skytel Paging, Union Telephone and Weblink Wireless Paging.



What can I do if my cellular provider does not support short-code text messaging and I still want to receive a text message from CreightonAlert?

Your carrier may allow for text messaging over the SNMP protocol.  To use this functionality, add your email to text address as the secondary email address in CreightonAlert.  If you are not sure what your email to text address is you can test with one of the addresses that follows or you can call your provider.

Alltel

10digitophonenumber@message.alltel.com

AT&T

10digitophonenumber@txt.att.net

Cellular One

10digitophonenumber@mobile.celloneusa.com

Cingular

10digitophonenumber@mobile.mycingular.com

Cricket

10digitophonenumber@mms.mycricket.com

Metro PCS

10digitophonenumber@mymetropcs.com

Nextel

10digitophonenumber@messaging.nextel.com

nTelos

10digitophonenumber@pcs.ntelos.com

Qwest

10digitophonenumber@qwestmp.com

Rogers

10digitophonenumber@pcs.rogers.com

Southern LINC

10digitophonenumber@page.southernlinc.com

Sprint PCS

10digitophonenumber@messaging.sprintpcs.com

SunCom/Triton

10digitophonenumber@tms.suncom.com

T-Mobile

10digitophonenumber@tmomail.com

US Cellular

10digitophonenumber@uscc.textmsg.com

Verizon PCS

10digitophonenumber@vtext.com

Virgin Mobile

10digitophonenumber@vmobl.com

Voicestream

10digitophonenumber@voicestream.com

 

 

How can I determine if my phone can receive short-code text messages?

If you send a text message to 23177 (Connect-ED) with "help CU" in the body of the message you will receive a replay within a few seconds.  If you do not receive a reply from this inquiry then your phone probably does not allow short-code text messaging.  Call your cellular provided to determine if this function is available.

I did not receive a confirmation message because my phone wasn’t text enabled. I have since contacted my mobile phone provider to enable it. Do I need another confirmation message sent?

No. If your SMS phone was already submitted to our database, you should be confirmed to receive SMS alerts from us. However, you may also test to find out by texting the word "SUBSCRIBE CU" to 23177 and you will receive a reply with the following:

CreightonAlert: This phone number has already been opted in. More info text reply "HELP" or "STOP CU" to opt-out

How do I opt-out?

You may opt-out at any time by texting "STOP CU" or "QUIT CU" to 23177.

What if I opted-out but later decide I would like to opt-in again?

You may request to begin receiving text messages by texting "SUBSCRIBE CU" to 23177.

If I change mobile phone providers but keep the same number, do I need to opt-in again?

No. Once your phone number has been opted-in, it stays registered within the system.

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