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Status and Alerts

DoIT maintains many systems and services, and much as we try, they do have expected and unexpected outages. There are many systems in place to alert our customers when something has gone wrong.

The Service Desk is responsible for reporting system-wide outages or planned outages to the Creighton community using the following methods:

• Service Desk Phone System Status Message
  If we are aware of a system-wide outage or issue we will report it via the Service Desk Menu message. To hear the message, call (402) 280-1111 and the message will play prior to the options.
   
• JAYNET_Alert
  JAYNet_Alert is a way for the Service Desk to notify subscribed users of system-wide outages or planned outages. You can subscribe at: mailman.creighton.edu/mailman/listinfo/jaynet-alert
   
• CU_Official listserv
  All faculty, staff and students on Creighton’s campus are subscribed to the CU_Official listserv. The Service Desk notifies the campus via CU_Official of current system wide outages.
   
• Online IT Notices
  IT status, alerts and maintenance will be posted at http://www2.creighton.edu/doit/alerts/itnotices/.

If you encounter a system that seems to be working improperly, or not working at all, and there is no alert notice available, please call the Service Desk at (402) 280-1111 to let us know.

 

24\7\365 reporting. Customers may call 280-1111 and press option 4 to reach the DoIT Critical Outage Line.

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