Gateway Sony Battery Recall

Sony batteries have been in the news with recalls for several notebook computer vendors. While Gateway has not identified any failures of this type in Gateway systems using these batteries, Gateway is cooperating with the U.S. Consumer Product Saftey Commission and Sony to act in the interest of customer safety by initiating a voluntary recall of all affected batteries, approximately 35,000. Gateway is a provider for Creighton computer equipment.

The Gateway notebook computer with affected batteries began shipping in September 2005. The affected batteries were offered as the primary or spare battery with the following Gateway notebook PC models: M250, M255, M280, M285, M465, and M685.

To assist us with the potential issue, please follow the steps below. These instructions apply only to Gateway laptops:

Plug your computer into an AC outlet via the adapter and power cord.
Go to http://gateway.com/battery/index.shtml.
Follow the steps to Remove your Battery.
Follow the steps to Use the Battery Lookup Tool
You will get a message identifying if your battery is affected.
If your battery is not affected, you may continue using the battery and there is no need to contact the Service Desk.
If your battery is affected, power your system only via the AC adapter and power cord until the battery is replaced.
Contact the Service Desk to get a replacement battery ordered.

If you do not feel comfortable with these steps, have concerns, of if the above process does not work for you, please contact our Service Desk at 280-1111 and we will assist you.

If you use any notebook computer (even if it is not affected by the battery recall), you may want to review the notebook computer usage tips from the Consumer Product Safety Commission. The tips can be found at: http://www.cpsc.gov/cpscpub/prerel/prhtml06/06271.html.

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