Better DoIT
Welcome. Do you want IT to be better? Do you think IT is better? Either way, you need to speak up.
If you have a comment, concern, criticism, compliment or any other feedback to share, please take a moment to post it in the anonymous survey. Your insight and opinions are important to us as we strive to make IT the best we can.
Below you can see a history of questions that others have asked and the responses.
So, if you want IT, you Better DoIT.
NOTE: if you want to start a service request, go to http://pcwork.creighton.edu. If you have a technical question for the Service Desk, e-mail servicedesk@creighton.edu.
QUESTIONS AND RESPONSES:
Q: Hey folks - I'd love to see an update on what's up with exchange / gmail. Is there going to be a switch to gmail? When? How? If not, will you be sticking with exchange? Will you update to exchange 07 so mac users can use mail with snow leopard? The gmail initiative page hasn't been updated in months and months and months. What's going on??
A: The updated information regarding the campus email project can be found at:
http://www.creighton.edu/doit/pluggedin/initiatives/campusemail/
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Q: At the last All-DOIT meeting, there were suggestions that giving paid time off would be a great motivator. I would disagree with that! I have about seven weeks of vacation time banked up, adding another day would not motivate me in the least. How about adding some cash, say $20, to your ID card? Jaybucks can be used in the cafeteria, vending machines, and some local businesses. A free lunch is always appreciated.
A: Suggestions and ideas that help to motivate and reward employees are always appreciated and reviewed carefully. We work within the guidelines of federal and university guidelines for compensation. We will continue to seek new and innovative ways to reward individuals that meet needs of staff and the university.
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Q: What is the best way to report a problem/request assistance from DoIT? There are 4 options that I'm aware of: 1) call 280-1111, 2) email servicedesk@creighton.edu, 3) fill out a computer work order request, or 4) submit an online ticket (I don't know how to get to this through the DoIT website but I know it exists).
A: Here is a little more detailed information that may be of assistance:
Contact 280-1111, option 4 to report an outage or broad critical issue. (This is our 24/7/365 hotline that is always answered)
Online tickets are processed throughout the business day and assigned to either a technician or Service Desk Agent (based upon the type of service request/failure report). Note: If something requires immediate attention, calling the Service Desk is the best option.
E-mail sent to the servicedesk@creighton.edu mailbox is checked throughout the business day and questions, requests, etc., are responded to within 24 hours (excepting holidays and weekends)
PC Work requests are checked throughout the business day and tickets are assigned and responded to within 24 hours.
Any standard work is of course scheduled, but initial contact with the requestor is within 24 hours (excepting holidays and weekends).
Anything requiring immediate attention always gets handled as a priority.
All of the above applies mainly to the Faculty/Staff support desk. There is a Student Support desk (280-1111, option 2) which has different hours of operation, staying open until 8pm during regular school terms, and even being open on Sunday. Their role is primarily to support students but they can certainly be considered an additional contact point.
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