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FAQs

• How do I get a user account for BlueQ?
• Why are there individual and shared user accounts?
• What do I use to log into BlueQ?
• What browsers are compatible with Vovici Survey Workbench Version 5?
• How does my BlueQ password relate to my BLUE password?
• How do I change my BlueQ password?
• Are there any rules about the format of passwords?
• I have lost or forgotten my password
• How do I get help learning/using BlueQ?
• How can I avoid being blacklisted, e.g. having survey emails trapped as spam?
• Suddenly, some of my survey respondents are being asked for a password and most of these are campus people. What's going on?
• What's the difference between the four "respondent sources" (survey types)?
• When would you use Workgroup Community type survey vs. an External Email List survey?
• I have an External Email List survey. When I try to send out invitations, my email address is not included in the list of available email addresses. How can I add it?
• How can I change my survey from External Email List to Open Participation?
• After the respondent sees the Thank You page, how do you make it redirect to a specific web page, like a university web page?
• The Vovici name is published on every page. Can it be suppressed?
• Can you close a survey after "n" respondents submit?
• How do you create a Drop down list for a question?
• How can I export my data with numeric values instead of alpha responses?
• Can I enter an item with a "slider" for the choices?

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Go to https://blueq.creighton.edu and click on the "Request an Account" link below the login text boxes.  Read the policies and then complete and submit the online request form.  Or just send an email to blueq@creighton.edu.

 

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Creighton purchased a limited number of user licenses, based on historical data from prior online survey applications.  In most cases, departments or small groups of people are willing to share a single account to conserve our user accounts.  There are instances, though, where surveys are confidential or require limited access to data and/or participant lists.  In these cases, individual user accounts are created.  In addition, we have reserved a subset of licenses for student coursework, under the sponsorship of the course professor.

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If you have an individual BlueQ account, your login is actually just your NetID.  If you have a shared BlueQ account, your login is not your NetID, but is an agreed upon username.  In either case, a default password was provided with your login.  Remember, BlueQ is not in the BLUE domain, so your login credentials are NOT your BLUE credentials.

In January 2010, the vendor upgraded our instance of BlueQ to Vovici Survey Workbench v5.  The browsers that are currently supported are as follows:

These web browsers are supported for survey design:

• Internet Explorer 6, 7, and 8
• Firefox 3 and 3.5

Surveys can be completed by respondents using these web browsers:

• Internet Explorer 5 or later (Mac variants of Internet Explorer are not supported)
• Netscape 6.2 or later
• Mozilla Firefox 1.5 or later
• Safari (version 2.0.3 or later is recommended)

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Even though many of you use your NetID to log into BlueQ, your BlueQ password is NOT connected to your BLUE password.  You may, of course, choose to make your BlueQ password the same as the password for your BLUE domain, but when your BLUE password expires, and you are prompted to change it, be aware that your password for BlueQ will not change along with it.  You must specifically change your password for BlueQ, separately from any other password you have.

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Using your existing password, you must first log into BlueQ successfully.  Then:

1. Click the My Account tab
2. In the Change Password section, enter your current password in the Password text box
3. Enter your new password in the New Password text box
4. Confirm your new password by entering it again in the Confirm Password text box
5. Click Save Password

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The only requirement is that a password needs to be 8 characters long.  Letters, numbers, and symbols can be used to create a password, but no spaces.

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If you've forgotten your BlueQ password, go to the BlueQ login page and click the Forgot Your Login? link.  On the next page, enter either your BlueQ username or your email address.  After clicking OK, the password will be emailed from Vovici to EITHER the email address you entered OR to the email address associated with the username.  Once you're able to login again, you are highly encouraged to change this temporary password.

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1. There are Help links available throughout the application.
2. Locally written documentation is available.  Look for documentation in the Training Assistance section.
3. DoIT provides free training sessions.  Check here for the next available sessions.
4. If you cannot find the answer you want, feel free to send a detailed email to blueq@creighton.edu.
5. While these aren't exactly training sessions, the vendor (Vovici) offers free webinars.

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With our instance of BlueQ, we've added the Vovici domains to the list of "white listed" (acceptable) URLs.  However, some large mailings to a particular domain can still set off spam filters quite easily.  You may want to consider Inviting in Waves.

Sending Invitations in Waves is a more hands on approach to controlling your mailings.  This can be done in one of two ways depending on the type of survey in use.

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You need to republish the survey, but make sure you've saved/reported your data first:

1. Open the survey
2. Click Republish in the top menu bar

In addition, Vovici Support has indicated that the Submit Page may not be checked:

1. Open the survey
2. Click Design Questionnaire
3. Select Questionnaire in the top menu bar
4. Click End Page Designer....
5. Under General Pages on the left navigation bar, click on Submit
6. If the Submit Page has been set to a Redirect to an existing Web page, make sure that the full URL address is entered (starting with "http://...")
7. Click OK and then republish the survey

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You are asked to select one respondent source for each survey.  The main difference between them is your participant audience preferences and how the survey participants are invited into the survey.

• Workgroup Community - This restricts access so that only invited members from the Workgroup can enter and complete the survey.
• External Access List - Access to the survey is restricted to people who have been added using the Select Participants option or imported from an outside list. 
• External Email List - Access to the survey is by invitation from within BlueQ only and email addresses of respondents must be entered or uploaded into BlueQ.
• Open Participation - Access is unrestricted and anyone can complete the survey as long as they are provided (or know) the URL.  This is the most common and simplest survey type.

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Community surveys are usually used internally.  The profile questions in Community make changes to information about the individual.  You normally know the people and have information on them.  On the other hand, External Email List just allows you to use a mailing list, which you create, to send a survey to a known set of individuals, without saving respondent demographic data.

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In order for your email address to be listed in the drop down box, you must first request to be added.  To place a request, email blueq@creighton.edu and provide the email address that should be listed along with the label (name or department to be listed).

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The best way is to "Copy a Survey" and opting for a different Respondent Source.

1. Log on and go to the Surveys tab
2. Click Create New Survey link
3. Click on button beside the Copy a Survey option; then click Next
4. Click on drop down arrow and select the survey you want to copy; then click Next
5. Click the checkbox for the appropriate Respondent Source you want; then click Next. 
6. Enter a survey name - be sure to change the title or you will have two identically named surveys
7. Optionally, enter a description
8. Click Finish

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To redirect your survey to another website:

1. Open the survey
2. Click Design Questionnaire
3. Select Questionnaire in the top menu bar
4. Click End Page Designer
5. In the main frame under Page Title, click the Behavior drop down arrow and select Redirect to an Existing Web Page
6. Enter the URL in the appropriate URL window, beginning with "http://"
7. Click OK

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1. Open the survey (don't go into Design Questionnaire)
2. Select Properties in the top menu bar
3. Click Survey Properties
4. Under the Survey Tagline area, click the Custom Link button
5. Leave the HTML line blank (this will suppress it for all pages of the survey)

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If the survey is an Open Participation or External Email List survey (not in a Workgroup Community survey), you can set a quota:

1. Open the survey (don't go into Design Questionnaire)
2. Select Actions in the top menu bar
3. Click Manage Quotas
4. Click New in the top menu bar to create the criteria
   OR
   Click on an existing criteria to edit it
5. Follow through the screens to make the settings (or use the online Help)

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There are two steps:

1. Create the Drop down list
2. Add the Drop down list to the survey

Create Drop down List

1. Click the Library tab
2. Click the Responses tab below the main tabs
3. Select Autodropdowns in the top menu bar
4. Click New
5. Fill in the items on the next screen; then click the OK button

Add Drop down List to Survey

1. Open the survey
2. Click Design Questionnaire
3. Add a Fill in the Blank item
4. While that item is open, in the Properties tab, expand the page and that item and topic (choice)
5. Highlight the topic for that item (default is Item)
6. In the Validation section, select the Type drop down and then select the Drop down Item you created (or any available drop down item you wish to use)

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1. Open the survey
2. Click Manage Responses
3. Click the Actions drop down menu
4. Click Display Options
5. On the Display Choices tab, UNCHECK the Choices Labels checkbox to save data in numeric format

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1. Open the survey
2. Click Design Questionnaire
3. Add a Fill in the Blank item
4. While that item is open, in the Properties tab, expand the page and that item and topic (choice)
5. Highlight the topic for that item (default is Item)
6. In the Validation section, set Type to Whole Number
7. In the Appearance section, check the box in front of Display as slider which will automatically populate the min and max boxes to 1 and 10 (these values can be manually overridden)
8. Optionally, you may select the step value as well, which is in the Appearance section
9. Click the Refresh icon at the top of the Properties area

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