January 1, 1995
In the normal course of business it may be necessary to return goods because the goods are no longer required, excess goods were ordered/received, or the goods received are not acceptable. To return goods, follow the procedures in Section 4.5 of the Purchasing Policies & Procedures Manual. In all circumstances, the preferred method is for the vendor to issue a credit memo. This approach provides a more adequate audit trail of the transaction than to short pay an invoice, request the vendor not to bill a replacement, or disregard the invoice and credit memo.