COVID-19 FAQs

We are available Monday through Friday from 8:00 am until 4:30 pm via phone: at 402-280-2731 and email: finaid@creighton.edu

If you need to submit documentation , please use our secure JayDrop link found here: https://jaydrop.creighton.edu/filedrop/FinancialAid 

Please do not email documentation containing Personally Identifiable Information to our office. At this time, we are also unable to receive US Mail on a regular basis so we encourage you to use the above JayDrop link to submit documentation whenever possible.

The COVID-19 Emergency Student Assistance Fund has been set up to assist students who are confronted with unexpected personal expenses due to COVID-19. Any student who is experiencing personal expenses directly related to COVID -19 is welcome to apply. A cross-campus committee will receive student requests for assistance and direct funds to ensure the greatest impact. The following link will take you to the information regarding the fund and includes application information:

https://crowdfunding.creighton.edu/pages/faq-2055

Yes. Please review the covid-19 special circumstances form and review policy for more information.

The Business Office plans to begin processing refunds the week of April 6, 2020. Due to the number of refunds and limited Creighton staff at this time, it may take several weeks to complete this process so your patience is appreciated.

Qualifying full-time undergraduate students in the College of Arts and Sciences, the College of Nursing, College of Professional Studies and the Heider College of Business, as well as Law Students will receive a $250 credit of their student fees.

In order to receive the refund, all students must sign up for Direct Deposit.

Please follow the steps below to sign up for Direct Deposit:

1. Login into the NEST
2. Select: Students Accounts
3. Select: Sign up for Direct Deposit Refunds
4. Select: Start and then enter your bank routing and account number
5. Select “Submit.”
6. Read through the Direct Deposit Agreement, print a copy for your records, and select “I Agree” at the bottom of the page.

Please contact your loan servicer for options as the federal government has granted relief for some loan borrowers during this pandemic.

You may obtain your Tax Return Transcript online at www.irs.gov If you are unable to obtain them using the on-line tool, then you must download Form 4506-T from the IRS website. This is a form you can mail to the IRS to request your Tax Return Transcript or Verification of Non filing Letter to be mailed to you.

We encourage you to continue your coursework in order to minimize academic disruption and any negative impacts to your financial aid. If you’re considering withdrawing from courses, your financial aid may be reduced or cancelled, so we recommend you either call the Financial Aid Office at 402-280-2731 or email finaid@creighton.edu before making that decision.

Withdrawing from courses may also impact your financial aid for the 2020-21 school year.

At this time, the university plans to continue the 2020-2021 academic year as planned, and therefore students expecting to begin classes in May, and expecting to receive financial aid disbursements beginning in May, will not be delayed at this time.

Creighton University will continue to compensate Federal Work Study student employees through the end of the semester for the hours you were scheduled to work had you been able to report to your job assignment. Compensation will be through Friday, May 8, unless you exhaust your Federal Work Study funding prior to that date.

You will enter your hours in MyHR as “Student Scheduled” instead of “regular.” Your supervisor will continue to review and approve the hours you submit. You can view directions here.

Please be mindful of the remaining time card deadlines below:

For questions about your scheduled hours, contact your supervisor.

For questions regarding submitting hours correctly in myHR, contact Julie Hill at hr@creighton.edu.

For questions regarding Federal Work Study, contact Mary Ann Tietjen at studentemployment@creighton.edu.