Frequently Referenced Topics

Frequently Referenced Topics

Benefits Service Center

Contact Creighton University's benefits service provider, ADP: 866.903.8216

Retirement plan question? Human Resources: 402.280.2709 or email
403RetirementPlan@creighton.edu.

Complete List of Frequently Referenced Topics

Address/Phone Number Changes

Address/Phone Number Changes

Address and/or phone number changes are managed by the employee online through Employee Self Service. To view and/or update your address or phone number

  • Go to MyCreighton and click on the HRSelfService icon
  • Then click on Employee Self Service.

This will take you to the Personal Information option to view your data and make any necessary changes.

Add New Dependent

Add New Dependent

Go to MyCreighton and click on the Employee Benefits icon to go to the ADP website and make your changes, or call the CU Solutions Center at 866-903-8216 within 31 days of the birth or adoption to add your child to the plans for which they need coverage.

Also, to update Creighton's records, please complete an Employee Data Form and e-mail to humanresources@creighton.edu. In cases of adoption, you must provide a copy of finalized adoption papers to HR/Benefits.

Beneficiary Designation Changes

Beneficiary Designation Changes

Log on to MyCreighton and click on the Employee Benefits icon to take you to the ADP website to elect or make changes to beneficiary designations, or call the CU Solution Center at 866-903-8216.

Benefit Deductions

Benefit Deductions

Contact Lenora Salts at 402-280-4753.

CCAP Health Plan Questions

CCAP Health Plan Questions

Refer to the Health Savings Plan page.

Claims Questions

Claims Questions

First, contact the insurance provider directly. For a list of Providers, see Provider Directory.

Death Questions

Death Questions

Contact Lenora Salts at 402-280-4753.

Dependents

Dependents

Creighton's medical, dental, and vision plans allow coverage for dependent children to age 26, more than what is required by Healthcare Reform. Changes outside of open enrollment can be made due to a qualified status change.

Disability or Voluntary Life Insurance Coverage

Disability or Voluntary Life Insurance Coverage

If you wish to enroll in the Short-Term/Long-Term Disability plan or make changes to your life insurance after your new hire enrollment period has passed, underwriting approval will be required. Log on to MyCreighton and click on the Employee Benefits icon to go to the ADP website to choose your new coverage level. You will be asked to complete the required Evidence of Insurability (EOI) application. Contact Lenora Salts at 402-280-4753 if you have any questions.

Divorce Actions

Divorce Actions

Contact Lenora Salts in Human Resources/Benefits at 402-280-4753 to discuss your benefit changes. Remember to log onto MyCreighton and click on the Employee Benefits icon to make any beneficiary designation changes.

Eligibility for Benefits

Eligibility for Benefits

If you are a new employee, you may enroll in benefit plans within 31 days of your date of hire. When you enroll, the coverage you elect will begin the first of the month following your date of hire. New employees, go to MyCreighton, then click on the Employee Benefits icon to enroll in benefits.

For a summary of Creighton University's benefits and eligibility dates, please review the Benefits Information Summary (PDF).

Employment Status Change

Employment Status Change

Employees who work 20 hours or more per week will remain in a benefit eligible status. If work hours drop below 40 per week, vacation, sick and holiday accruals will change. A change in salary affects life insurance premium, long term disability premium and coverage, and retirement contribution/match.

Flexible Spending Accounts

Flexible Spending Accounts

See the Flexible Spending Accounts page: www.creighton.edu/hr/benefits/health/fsa/index.php

FMLA Questions

FMLA Questions

Go to the HR website and review the Leave of Absence page under Benefits. Contact Lenora Salts at 402-280-4753.

Magellan Health Questions

Magellan Health Questions

Magellan Health, our Employee Assistance Plan (EAP) provider, can help. Call 24/7 to speak to a knowledgeable representative. For additional info, see EAP Plan.

New Hire Haste Enrollment

New Hire Haste Enrollment

In the case of an emergency where you need to use your coverage but have not yet received your new cards, please contact Human Resources at 280-2709 and we will work with our vendors to enroll you immediately.

Newly Married

Newly Married

Within 31 days of the event:

  1. Go online to MyCreighton and click on the Employee Benefits icon to go to the ADP website or call the CU Solution Center at 866-903-8216 to add your spouse and/or dependents to your benefit plans and update your beneficiary designations. 
  2. Provide a copy of your Marriage Certificate to HR/Benefits.
  3. If your last name has changed, you must bring your new Social Security card to Human Resources.
  4. Both the W-4 and Direct Deposit forms are available on the HR website under Resources/Forms. Print, complete, and send via intercampus mail to the Payroll Department - Schneider Hall Bldg.
  5. Log on to MyCreighton and click on the HRSelf-Service icon and log into Self-Service to make any address changes.

Qualified Status Change

Qualified Status Change

Deductions for Medical, Dental, Vision, and other benefits are taken on a pre-tax basis. This means that you don't pay taxes on those dollars, and are thereby reducing your taxable income. Once you enroll in pre-tax benefits, either as a new hire or during Open Enrollment, your choices will remain in effect for the rest of the plan year unless you experience a "qualifed status change". Federal law sets specific rules about changes that can be made to benefit elections when premiums are paid on a pre-tax basis.

Examples of qualified status changes are:

  • Change in legal marital status (marriage, divorce, annulment, death)
  • Change in number of dependents (birth, adoption, death)
  • Change in employment status that affects coverage (new/termination of employment or change in hours worked by a dependent spouse)
  • Loss or gain of other coverage

Notification of your qualified status change MUST be made within 31 days of the event by logging on to My Creighton and clicking on the Employee Benefits icon to take you to the ADP website or by calling the Solution Center at 866-903-8216. If you do not request a change within 31 days of the event, the next opportunity to make changes will be at Open Enrollment to be effective the first day of following plan year.

The addition/deletion of a spouse or new dependent will be effective on the first of the month following the date of the qualifying event. Newborns will be retroactively effective on their date of birth. Proper documentation for qualifed status changes must be presented to CU Benefits. Please contact Human Resources at 280-2709 or e-mail benefits@creighton.edu to determine what documentation needs to be provided.

For more details in regards to your benefit plans, click on the links below.

  • Faculty and Staff
  • House Staff Residents - Graduate Medical Education

403(b) Retirement Plan Eligibility

403(b) Retirement Plan Eligibility

Employees are eligible to participate in the Retirement Savings Plan as of their date of hire. See the New Hire Benefits Enrollment Guide for detailed instructions.

403(b) Retirement Plan Match

403(b) Retirement Plan Match

You will become eligible for Creighton's match when you have completed two years of service. If you are enrolled and contributing to the plan prior to your match eligibility date , the match will begin automatically according to the match schedule. If you are not enrolled, you need to enroll and elect the percentage you wish to contribute. To take full advantage of the 7% match, you will need to contribute 5%. If you elect not to contribute, you will receive the miniumum 2% match. For more information on the Retirement Plan Match, go to the 403(b) Retirement Plan website.

403(b) Retirement Plan Questions

403(b) Retirement Plan Questions

Visit the 403(b) Retirement Plan website. If you still have questions, contact Angie Mills at 402-280-5767, or Lenora Salts at 402-280-4753.

Retirement Questions

Retirement Questions

Visit the Retirees website and contact Lenora Salts at 402-280-4753 for information and guidance, preferably 6 months before you plan to retire.

Tuition Remission Questions

Tuition Remission Questions

Refer to Policy 2.2.12 for policy and eligibility details, located on HR website at: Tuition Remission. You may also contact Toni Parsley in Human Resources at 402-280-2913 if you have additional questions.