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Address/Phone Number Changes

Address and/or phone number changes are managed by the employee online through Employee Self Service.  To view and/or update your address or phone number, click here and you will be directed to MyCreighton.  After you have logged on, click on the HR Self Service icon, then click on Employee Self Service. This will take you to the Personal Information option to view your data and make any necessary changes.

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Add New Dependent

Go online at or call the CU Solutions Center at 866-903-8216 within 31 days of the birth or adoption to add your child to the plans for which they need coverage.  Also, to update Creighton's records, please complete an Employee Data Form and e-mail to  In cases of adoption, you must provide a copy of finalized adoption papers to HR/Benefits.

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Beneficiary Designation Changes

Log on to or call the CU Solution Center at 866-903-8216 to elect or make changes to beneficary designations. 

Benefits Questions

Call the CU Solution Center at 866-903-8216.  Representatives are available to help with most aspects of your benefits Monday through Friday, 8:00 a.m. to 6:00 p.m.  If they are unable to resolve your questions, please call 402-280-2709 and you will be directed to someone in Benefits.

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Benefit Deductions

Contact Lenora Salts at 402-280-4753 or Judy Gonzales at 402-280-5767.

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CCAP Health Plan Questions

Refer to the Health Savings Plan page.

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Claims Questions

First, contact the insurance provider directly.  For a list of Providers, see Provider Directory.

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Death Questions

Contact Lenora Salts in Human Resources Benefits at 402-280-4753.

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Creighton's medical, dental, and vision plans allow coverage for dependent children to age 26, more than what is required by Healthcare Reform.  Changes outside of open enrollment can be made due to a qualified status change.

Divorce Actions

Contact Lenora Salts in Human Resources/Benefits at 402-280-4753 or Judy Gonzales at 402-280-5767 to discuss your benefit changes.  Remember to log onto to make any beneficiary designation changes.

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Eligibility for Benefits

If you are a new employee, you may enroll in benefit plans within 31 days of your date of hire.  When you enroll, the coverage you elect will begin the first of the month following your date of hire.  New employees, click here to enroll in benefits.

For a summary of Creighton University's benefits and eligibility dates, please review the Benefits Information Summary.

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Employment Status Change

Employees who work 20 hours or more per week will remain in a benefit eligible status.  If work hours drop below 40 per week, vacation, sick and holiday accruals will change.  A change in salary affects life insurance premium, long term disability premium and coverage, and retirement contribution/match.

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Flexible Spending Accounts

See the Flexible Spending Accounts page:

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FMLA Questions

Go to the HR website and review the Leave of Absence page under Benefits.  Contact Toni Parsley at 402-280-2913.

Lactation Rooms

Lactation rooms can be found throughout the Campus.  Click here for locations. 

Disability or Voluntary Life Insurance Coverage

If you wish to enroll in the Short-Term/Long-Term Disability plan or make changes to your life insurance after your new hire enrollment period has passed, underwriting approval will be required.  Log on to to choose your new coverage level.  You will be asked to complete the required Evidence of Insurability (EOI) application.  Contact Lenora Salts at 402-280-4753 if you have any questions.

Magellan Health Questions

Magellan Health, our Employee Assistance Plan (EAP) provider, can help. Call 24/7 to speak to a knowledgeable representative.  For additional info, see EAP Plan.

New Hire Haste Enrollment

In the case of an emergency where you need to use your coverage but have not yet received your new cards, please contact Human Resources at 280-2709 and we will work with our vendors to enroll you immediately.

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Newly Married

Within 31 days of the event:

  1. Go online to or call the CU Solution Center at 866-903-8216 to add your spouse and/or dependents to your benefit plans and update your beneficiary designations.  To update Creighton's records, please complete an Employee Data Form and send to the Human Resources Department or e-mail a copy to
  2. Provide a copy of your Marriage Certificate to HR/Benefits.
  3. If your last name has changed, you must bring your new Social Security card to Human Resources.
  4. Both the W-4 and Direct Deposit forms are available on the HR website under Resources/Forms.  Print, complete, and send via intercampus mail to the Payroll Department - Schneider Hall Bldg.
  5. Log on to Employee Self Service and make any address changes.

Qualified Status Change

Deductions for Medical, Dental, Vision, and other benefits are taken on a pre-tax basis.  This means that you don't pay taxes on those dollars, and are thereby reducing your taxable income.  Once you enroll in pre-tax benefits, either as a new hire or during Open Enrollment, your choices will remain in effect for the rest of the plan year unless you experience a "qualifed status change".  Federal law sets specific rules about changes that can be made to benefit elections when premiums are paid on a pre-tax basis.

Examples of qualified status changes are:

  • Change in legal marital status (marriage, divorce, annulment, death)
  • Change in number of dependents (birth, adoption, death)
  • Change in employment status that affects coverage (new/termination of employment or change in hours worked by a dependent spouse)
  • Loss or gain of other coverage

Notification of your qualified status change MUST be made within 31 days of the event by logging on to or by calling the Solution Center at 866-903-8216.  If you do not request a change within 31 days of the event, the next opportunity to make changes will be at Open Enrollment to be effective the first day of following plan year.

The addition/deletion of a spouse or new dependent will be effective on the first of the month following the date of the qualifying event.  Newborns will be retroactively effective on their date of birth.  Proper documentation for qualifed status changes must be presented to CU Benefits.  Please contact Human Resources at 280-2709 or e-mail to determine what documentation needs to be provided. 

For more details in regards to your benefit plans, click on the links below.

  • Faculty and Staff
  • House Staff Residents - Graduate Medical Education

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403(b) Retirement Plan Eligibility

Employees are eligible to participate in the Retirement Savings Plan as of their date of hire.  See the New Hire Benefits Enrollment Guide for detailed instructions. 

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403(b) Retirement Plan Match

You will become eligible for Creighton's match when you have completed two years of service.  If you are enrolled and contributing to the plan prior to your match eligibility date , the match will begin automatically according to the match schedule.  If you are not enrolled, you need to enroll and elect the percentage you wish to contribute.  To take full advantage of the 6% match, you will need to contribute 5%.  If you elect not to contribute, you will receive the miniumum 2% match.  For more information on the Retirement Plan Match, go to the 403(b) Retirement Plan website.

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403(b) Retirement Plan Questions

Visit the 403(b) Retirement Plan website.  If you still have questions, contact Judy Gonzales in Human Resources Benefits at 280-5767.

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Retirement Questions

Visit the Retirees website and contact Judy Gonzales at 280-5767 for information and guidance, preferably 6 months before you plan to retire.


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Tuition Remission Questions

Refer to Policy 2.2.12 for policy and eligibility details, located on HR website at: Tuition Remission.  You may also contact Toni Parsley in Human Resources at 280-2913 if you have additional questions.

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