Creighton University

Information For :

Address changes are managed by the employee online through Employee Self Service.  To view and/or update your address, click the link and you will be directed to the Welcome Page for Employee Self Service.  After you have logged on, click on the Personal Information option to view your data.   http://www.creighton.edu/hr/selfservice/index.php   If you participate in the Health Savings Account (HSA) through First National Bank, you will need to contact them at 1-866-290-1134, ext. 2414 or 2427 to change your address.

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We need to add our new child?

Call the CU Solutions Center at 866.903.8216 within 31 days of the birth or adoption to add your child to the plans for which they need coverage.  Also, to update Creighton's records, please complete an Employee Data Form (available in HR or on HR website under Resources/Forms/Other Benefit Forms) and email to humanresources@creighton.edu.  In cases of adoption, you must provide a copy of finalized adoption papers to HR/Benefits.

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Who do I call for benefit questions?

Call the CU Solution Center at 866-903-8216.  A representative is available to help with most aspects of your benefits Monday thru Friday, 8am to 6pm.  If they are unable to resolve your questions, call 280-2709 and ask to talk with someone in Benefits.

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I have questions about my benefit deductions.

Contact Lenora Salts at 280-4753 or Judy Gonzales at 280-5767.

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I signed up for the CCAP plan, what do I do?

Refer to the Health Savings Plan page.

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It is important to note when things change. For all premiums paid on a pre-tax basis, Federal Law sets specific rules about changes that can be made during the rest of the plan year unless you experience a qualified status change.

Addition/Deletion of Spouse or Children will take place on the first of the month following the date of the qualifying event. Newborns will be retroactively effective on their date of birth. After providing proper documentation to Human Resources (i.e. marriage certificate, birth certificate), all status changes must be completed on the web at: www.cuontheweb.essbenefits.com within 31 days of the qualifying event.

Refer to the below for more details in regard to your benefit plans.

• Faculty and Staff
• House Staff Residents - Graduate Medical Education

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I have questions about a claim; where do I start?

First, contact the insurance provider directly.  For a list of Providers, see Provider Directory.

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My child is turning age 19 and will not be in school full time.  What do I need to do?

Upon your child's 19th birthday, if they will not be continuing in school full time, they are no longer an eligible dependent.  You must call the CU Solutions Center at 866.903.8216 to have their coverage end dated.  Coverage for your will remain in effect through the last day of the month in which they turn 19.  As a result of this status change, you child will be eligible for COBRA enrollment.  PayFlex will send out the COBRA information.

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There has been a death and I need help filing a life insurance claim.

Contact Lenora Salts in Human Resources Benefits at 280-4753.

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My child is graduating or will no longer be in school full time, or is turning age 25.  What do I need to do?

After your child's graduation, the last day of school, or 25th birthday, call the CU Solution Center at 866.903.8216 to have their dependent status changed.  Coverage will run through the end of the month in which they became ineligible.

 

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I'm getting divorced; what do I need to do?

Contact Lenora Salts in Human Resources/Benefits at 280-4753 or Judy Gonzales at 280-5767 to discuss your benefit changes.  Also, remember to complete new beneficiary forms** located on the HR/Benefits/Benefits Forms web page.

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What benefits am I eligible for?

When am I eligible for benefits?

I am a new employee.  When am I eligible to start my benefits?

If you are a new employee: You may enroll in benefit plans within 31 days of your date of hire.  When you enroll, you may elect coverage the first of the month following your date of hire.  New employees can click here to sign up for benefits.

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My employment status is changing (full time to part time or vice versa), how will my benefits change?

Employees who work 20 hours or more per week will remain in a benefit eligible status.  If work hours drop below 40 per week, benefits like tuition remission, vacation, sick and holiday accrual will change.  A change in salary will affect life insurance, long term disability coverage/premium, and retirement contribution/match.

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What is a flexible spending account?

See the Flexible Spending Accounts page: http://www.creighton.edu/hr/benefits/health/fsa/index.php

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I need to take FMLA or file a disability claim, what do I need to do?

Go to the HR website and review the Leave of Absence page under Benefits.  Contact Toni Parsley at 280-2913.

My child is turning age 19 and will be in school full time.  What do I need to do?

Nothing.  When the first claims of the year comes in, our medical and dental providers will ask you to verify student status.  Please respond to these requests (which will come annually), as failure to do so will result in termination of your child's coverage.

Where can I find lactation rooms on the Creighton Campus?

 

I want to elect Long Term Disability or elect/increase my voluntary life insurance.  What do I need to do?

Long Term Disability Information

After your new hire enrollment period, you may make changes to these benefits, but underwriting approval will be required.  Log on to www.cuontheweb.essbenefits.com to choose your new coverage level.  You will be asked to complete the required Evidence of Insurability (EOI) application. This form located under HR/Forms/Benefits. Contact Lenora Salts at 280-4753 if you have any questions.

 

I or a member of my family needs help; what resources are available?

Magellan Health, our Employee Assistance Plan (EAP) provider, can help. Call 24/7 to speak to a knowledgeable representative.  For additional info, see EAP Plan.

I am newly married, what do I need to do to change my benefits?

• change my benefit elections
• add my spouse and/or dependents to the plan
• update my beneficiaries
• change my last name
• change my W-4 (tax withholding) or direct deposit form
• change my address (address changes are passed electronically to our insurance carriers)

1. Call the CU Solution Center to add your spouse and/or dependents to benefit plans.  Also, to update Creighton's records, please complete an Employee Data Form (available in HR or on HR website under Resources/Forms/Other Benefit Forms) and email to humanresources@creighton.edu
2. Forward a copy of your Marriage Certificate to HR/Benefits.
3. Complete new beneficiary forms.
4. If your last name has changed, you must bring your new Social Security card to HR/Benefits.
5. Both the W-4 and Direct Deposit forms are available on the HR website under Resources/Forms. Print, complete, and intercampus mail to the Payroll Department - Linn Bldg.
6. Send any email address changes to humanresources@creighton.edu

I'm a new hire and need to get a prescription filled now.  How can my coverage be set up faster?

Once you have completed your online enrollment, call the CU Solution Center at 866.903.8216 and request a "Haste Enrollment".  They will work with the providers you need immediate access to, and arrange for faster entry of your eligibility information.

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Employees can manage and update phone numbers and add additional contact numbers as needed online through Employee Self Service.  To view and/or update your phone number information, click the link and you will be directed to the Welcome Page for Employee Self Service.  After you have logged on, click on the Personal Information option to view your data. http://www.creighton.edu/hr/selfservice/index.php 

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When am I eligible to participate in the Retirement/403(b) plan?  What do I need to do to enroll?

Employees are eligible to participate in the Retirement Savings Plan upon hire.  If you were hired after October 31, 2008, you will log on to Principal's website to enroll.  See enrollment guide for detailed instructions. If you were employed prior to that date you can choose to enroll with eitherThe Principal or with TIAA-CREF.  To enroll in TIAA, you will need to contact Judy Gonzales in Human Resources Benefits at 280-5767 and make an appointment to complete the enrollment forms; TIAA does not oferr online enrollment.

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I've been with Creighton for 2 years.  How do I get the Retirement Plan Match?

If you are enrolled and contributing to the plan, the match will begin automatically.  If you are not enrolled, you need to enroll and decide the percentage you want to contribute.  To take full advantage of the 8% match, you will need to contribute 5%.  If you do not contribute, you will still receive the miniumum 2% match.  For more information on the Retirement Plan Match, go to the Human Resources website, Retirement Benefits.

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I have a question about my retirement plan.

First, contact your retirement plan provider - The Principal (800-547-7754) or TIAA-CREF (800-842-2776).  You may also refer to information on the HR Retirement page

If they are unable to resolve/assist with your questions, contact Judy Gonzales in Human Resources Benefits at 280-5767.

 

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I am thinking of retiring. How can I get information about retirement?

See Retirees page and also contact Bill Hill at 280-2550 for information and guidance, preferably 6 months before you plan to retire.

 

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When your employment ends at Creighton University, it is important to note how your benefit eligibility changes.  Health, dental and vision coverage ends at midnight at the end of the month in which your separation of service occurs.  You have the option to continue medical and dental coverage through the continuation provisions of the Consolidated Omnibus Budget Reconciliation Act (COBRA).  Uninterrupted medical coverage prevents you from being subject to pre-existing condition limitations in a medical plan you may have access to in the future.  Here is additional information about COBRA.

Please be sure to contact us with any address changes.

Sick and Vacation Hours

• Unused sick leave hours are not payable at the time of retirement or separation of service.
• Un­used accrued vacation hours will be paid at the time of retirement or separation of service.

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I have a question about Tuition Remission.

Refer to Policy 2.2.12 for policy details and eligibility details, located on HR website at: Tuition Remission and you may also contact Sharon Kuhn in Human Resources at 280-5841 if you have additional questions about eligibility.

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