Employee Assistance Program

Employee Assistance Program (EAP)

Magellan Healthcare will continue to post updates and resources to https://www.magellanhealthcare.com/covid-19/ as they become available. This website will include resources to:

  • Dealing with anxiety related to outbreak
  • Links to Crisis Communication, Mind Your Mental Health and Health and Wellness Library pages.
  • Links to international, national and local information sources

The COVID-19 global pandemic is taking a physical, mental and emotional toll on our communities. Attached is a tip sheet on addressing compassion fatigue and how to prevent it.

EAP provides professional counseling, information, and referral services to faculty, staff and their families. The program offers confidential consultation on a wide variety of personal, family and/or work-related problems that may contribute to high levels of stress and interfere with health and work performance.

Holiday Wellness

EAP Member Services

Work/Life Services

Work/Life Services - We're Here to Help You

Work/Life Services - How Our Process Works

Legal and Financial Consultation Services

New employee Resource through BetterHelp. Watch this video for more information.

BetterHelp Virtual Therapy

Magellan Healthcare Webinar Invitation

Webinar Invitation: How to build resilience and adaptive skills during the pandemic

Brought to you by Magellan Healthcare, Dr. Carney, Magellan’s Chief Medical Officer, will share insights on why people are feeling stress and panic and give tips on how to build resiliency. She will also discuss ways to help children cope and thrive, when it may be time to seek help and the importance of acceptance and adaptation skills to manage through the pandemic.  Topic will include:

  • Feelings of stress and panic during the pandemic
  • Tips for managing emotions and building resilience during times of trouble
  • Ways to help children cope and thrive during troubling times
  • Warning signs of mental health concerns
  • Resources to help manage stress
  • Q&A

To support your staff and their household members during this challenging time, we invite you to attend on Thursday, April 2, 2020 at 1:00 p.m. EasternSpace is limited – register today!  Webinar participation is on a first-come, first-serve basis. Note: If you can’t attend the live webinar, the recording will be posted on the Magellan COVID-19 resources page.

Webinar Recordings

  •  Financial Impacts of COVID-19 (recorded on 3/27/2020)
    • Description: Covers current announcements related to legislation and take a deeper dive into retirement, investing and rebalancing portfolios as well as answering your   questions about working through the financial challenges you may face in the coming days and weeks.
    • Recording link: https://register.gotowebinar.com/recording/282186766579742732
  •  Managing Anxiety and Worry During Uncertain Times
    • Description: The COVID-19 pandemic has brought uncertainty, rapid change, worry and stress to our world. In this training, you will pinpoint your most significant worries and develop a plan and strategies to better manage them. You will also learn tips to help others in your life manage their anxiety and worry. 
    • Recording link: http://magellanhealth.adobeconnect.com/ppi4ppbrskpa/

Megellan Healthcare COVID-19 Webinar

Financial Resilience

Coping Tips for Adults


There are two ways to use EAP: 

  1. Access their website at https://www.magellanascend.com/. Here you'll find tips on everything from parenting, to weight loss, to depression. These services are free to you, as an employee, and are available 24 hours a day, 7 days a week. 
  2. Call EAP at 1-800-424-4831. As an employee,  you are eligible to receive up to 8 consultations per issue, per year. If the issue requires more than 8 consultations, EAP will refer you to the health plan and/or community for further assistance. If a referral is made to a private counselor or community agency, the individual is responsible through health insurance or personal resources for payment to the counselor or agency for all services rendered. Your dependents (spouses and children who qualify as a dependent status) may also use this benefit.

Coupon Savings are also available through EAP in your area.



As COVID-19 continues to spread, many people are anxious about the uncertainty of what is happening. Your program is here to help by providing compassionate care and resources any time – day or night. Visit your program website, MagellanAscend.com and click on the COVID-19 What’s Trending article to access helpful webinars and tip sheets. New information is released regularly, so check back often!

Practicing Compassion

Demonstrating compassion to others—striving to understand and lessen someone else’s difficulties—not only has one-on-one benefits, but it spreads positivity throughout the workplace. And, if you treat each customer or client with focused attention and kindness, it builds trust, loyalty and customer satisfaction. Learn compassion tips in this month’s newsletter and webinar.

Momentum Newsletter - Practicing Compassion   [Spanish]
Poster - Practicing Compassion   [Spanish]
June is National PTSD Awareness Month  [Spanish]

The Life-Altering Effects of Practicing Mindful Self-Compassion | Wednesday, June 10

Join this webinar to:

  • Define mindful self-compassion (MSC) and why it’s important
  • Understand the three basic elements of self-compassion
  • Describe barriers to self-compassion
  • Learn practical techniques for developing MSC

Click Here to Register

Preparing for Crisis

A workplace crisis involving violence, serious injury, death or other wide-scale trauma can be devastating to the workforce. Such incidents are rare, but leaders should be aware of potential reactions including physical shock, fear, confusion, sadness and grief. Learn more about developing a crisis plan.

Momentum Newsletter - Preparing for crisis   [Spanish]

Managing the Unexpected: Responding to Workplace Crisis | Wednesday, June 24

Join this webinar to:

  • Identify types of workplace crises and reactions employers might see
  • Discuss strategic support after a crisis including the value of Critical Incident Response for employees, management and the organization
  • Explore starting the recovery process for employees and the organization
  • Learn how to plan for employee return to work after a crisis and anniversary date considerations

Click Here to Register

Start Summer Right

As summer heats up, Work-Life can help you make the most of longer days. Work-Life is available 24/7 to help you tackle all of your summer tasks, so you have more time to enjoy your summertime. Access Work-Life for information on:

  • Summer child care, camps, local programs and activities
  • Travel and staycation options
  • Pet care services
  • Yard services and home improvement
  • Resources for living a healthy lifestyle

Getting help online is easy! From webinars, live talks and audio to articles and downloadable guides, Work-Life provides insights and information to help you make summer a breeze. Call your program or go online to get started!