Jacqueline has a B.A. from Coe College, a Masters in Health Care Administration from Saint Louis University, and her law degree summa cum laude from the Interamericana University of Puerto Rico. She is a candidate for a Ph.D. in Conflict Analysis and Resolution at Nova Southeastern University and has ABD status since July 2008. Jackie is an experienced mediator, attorney, and healthcare administrator who has done substantial work in the field of conflict analysis and resolution. She is a certified and highly accomplished mediator in Puerto Rico, and has been very involved in the training of third party neutrals. Jackie co-founded and developed Conflict Resolution Center, Inc., a Puerto Rico Supreme Court certified provider of mediation services. She has actively participated in the field of conflict resolution through national and international conferences and workshops, and has conducted a wide variety of trainings and seminars in the field, particularly in the United States, the Caribbean and Latin America. Jackie’s research interests include dispute resolution in the healthcare field, colonial and post-colonial conflicts, theories of ethnicity and nationalism, terrorism, education of reflective practitioners, bioethics and conflict resolution, disconnection between theory and practice, cross-cultural perspectives in conflict resolution, relationship between culture and oppression, cognitive and complexity theories as applied to conflict analysis, human rights, and the cultural and legal construction of citizenship.

Courses Taught:
Mediation Process