CHEE program earns top 25 ranking, perfect NPS score
Rankings count. An award badge posted to the front door of your business is more than adornment. It signifies excellence. Five stars on your website isn’t just filler content. It represents stellar service or primo products. Positive advertisement carries weight.
Arguably, the client satisfaction is the most telling ranking, and the Creighton Healthcare Executive Education (CHEE) program is doing more than okay in this area.
Modern Healthcare, a prominent publication for healthcare leaders, recently listed CHEE a Top 25 Executive Healthcare Management Graduate Program. It came in at 20.
Cracking the top 25 is impressive, but what really thrills the program’s leadership is one of the why’s behind the ranking. CHEE is one of two programs nationwide that earned a perfect Net Promoter Score (NPS) of 100.
“Net Promoter Score is a measure of what percentage of individuals would highly recommend a product or program. This is a powerful data point, given that 100% of our current and most recent alumni said unanimously that they would,” says Laurie Baedke, FACHE, FACMPE, director of healthcare leadership programs at the Heider College of Business.
“We can say a lot of things about ourselves; of course, we’re biased,” Baedke continues. “But don’t take our word for it. Let our students and alumni share their personal experience and endorsement.”
Baedke says the ranking and NPS eloquently speak to the program’s culture. It’s rigorous and competitive but also supportive and engaging. She has received student feedback about the program’s high-quality curriculum that is smartly designed and delivered by top-notch faculty. However, it is the strong peer-to-peer learning environment that is the true standout.
“Forging bonds with diverse and impressive leaders from various types and sizes of organizations nationwide adds a depth and richness to the learnings in each course,” she says.
Then there are the networking opportunities inherent to the program. Cohort members become friends and colleagues. Plus, cohorts overlap. Students establish relationships with those who are both ahead of them and behind them in the program, “bolstering and expanding their professional networks to enable collaboration and career advancement after the program ends,” says Baedke.
The NPS and Top 25 ranking are just the newest accolades for CHEE. In spring 2022, the program added the prestigious Commission on the Accreditation of Healthcare Management Education (CAHME) accreditation (which Baedke calls “the gold standard of healthcare management programs”) to its Association to Advance Collegiate Schools of Business (AACSB) accreditation. CHEE is the first program in Nebraska to have the CAHME designation and one of only a handful of programs nationally to be dually accredited by both the AACSB and CAHME.
But the news of CHEE’s ranking and related NPS score that Baedke shared with prior cohorts was, shall we say, a little anticlimactic for Matt Rivard, MD, FACS, MBA, chief of surgery at the Omaha Veterans Administration Medical Center and member of the program’s first cohort: “A 100 NPS score? That’s Not Particularly Surprising.”