Below is a list of answers to commonly asked questions
How can I make a reservation?
Instruction on how to make a reservation can be found on the Facutly/Staff and Student Organization pages under the "How to Make a Reservation" section.
How long does it take to process a reservation request?
The Centralized Reservations Office has a 24 hour service standard. Please note that during the first 4 weeks of the semester, the volume of reservation requests are high. During this time it may take up to 48 hours to receive your reservation reference confirmation, so please plan you event ahead of time. It is also important to note that incomplete reservation requests forms and requests sent directly to staff members will cause delays in processing time.
When do my event details need to be finalized?
All large events (graduation ceremonies, receptions, conferences, banquets, dinners, vendor fairs, etc.) must have all event details finalized at least 15 business days prior to the event. Small events (meetings, small presentations, etc.) must be finalized at least 5 business days prior to the event.
What is considered a last minute reservation?
Any reservation made in less than 24 hours of the event date. Customized room set ups are not available for last minute requests. The clients will have to accept the room in an "as-is" setup. If the room has already been set for another event, the client is required to keep the room configuration that was already set.
How can I make a last minute reservation?
All reservations made in less than 24 hours prior to the event must be made via phone by calling (402) 280-1493 or in person.
How do I cancel a reservation?
All reservation cancellations must be received in writing at least three (3) business days prior to the scheduled event. To cancel a reservation, you must send an email with your reservation reference number and cancellation instructions to email@example.com. All late cancellations (less than 3 business days) will be charged a late cancellation fee.
What is a No-Show Fee?
A client is considered a "No-Show" if they reserve space and do not use it. Space is limited across campus. If a client is not going to need the space, then they should cancel the reservation per the cancellation policy so that the space may become available for use. All "No-Show" clients will be charged a No-Show fee.
Does it cost to reserve space across campus?
There are room rental fees associated with reserving space across campus. Fees are based upon a variety of factors. Please refer to the Centralized Reservations Room Rental Pricing Sheet and the Academic Space Room Rental Pricing Sheet for more information.
Is there a way to view what spaces are available to reserve across campus?
Yes! Clients may visit the R25 Webviewer to view which general meeting and classroom spaces are available. A link can be found on the Faculty/Staff and Student Organization pages under the "How to Make a Reservation" section.
When I open the R25 Webviewer, it is NOT landing on the current date? How can I fix this?
When you open the R25 Webviewer, you should automatically land on the current calendar date. If this is not happening, it is most likely because your browser has stored your cookies/cache. You will need to clear your web browser cookies/cache. For instructions on how to do this, please visit: www.clearyourcache.com.
Is there a place for me to store decoration for my event?
At this time, storage is not available for clients to store event decorations, etc. The Centralized Reservations Office are not be used as storage space for events. It is the sole responsibility of all clients to make arrangements to have items delivered and picked up within the scheduled time of their room reservation.
What is Food Exclusivity and how does it impact me?
Sodexo Catering (University Dining) is the exclusive caterer at Creighton University. All food and/or beverages for meetings, events, etc. in spaces across campus must be purchased through Sodexo Catering. Any violation of this University Policy will result in fees to the client.