Reservations  >  FAQs

FREQUENTLY ASKED QUESTIONS

Below is a list of answers to commonly asked questions

 

How can I make a reservation?

  • Fill out a Centralized Reservations Request Form and send the completed form to reservations@creighton.edu. To ensure your request is processed, please do not send requests directly to staff members. This form can be found under the "How to Make a Reservation" section under the Faculty/Staff and Student Organizations links; OR
  • Call  the Centralized Reservations Office at (402) 280-1493
  • Make a reservation in person

 

*Centralized Reservations will make every attempt to honor all room preferences. Please note that there may be times when our office will need to move your event to a more appropriate space based on the size and nature of the event.*

 

How long does it take to process a reservation request?

Centralized Reservations has a 24 hour service standard. Please note that during the first 4 weeks of each semester, the volume of reservations request is high. During this time it may take up to 48 hours to receive your reservation confirmation, so please plan your event ahead of time. It is also important to note that incomplete reservation requests forms and requests sent directly to staff members will delay processing time.

 

When do my event details need to be finalized?

All large events (graduation ceremonies, receptions, conferences, banquets, dinners, vendor fairs, etc.) must have all event details finalized at least 15 business days prior to the event. Small events (meetings, small presentations, etc) must be finalized at least 5 business days prior to the event.

 

What is considered a last minute reservation?

Any reservation made in less than 24 hours of the event date

 

How can I make a last minute reservation?

All reservations made in less than 24 hours prior to the event should be made via phone by calling (402) 280-1493 or (402) 280-1700 to speak directly to an Event Specialist and receive immediate confirmation.

 

*Please note that clients with late reservation requests will be placed in rooms based on available space and no special room set-up accommodations will be made. All room set-ups will be "as-is" for the event*

 

How do I cancel a reservation?

All reservation cancellations must be received in writing at least 3 business days prior to the scheduled event. To cancel a reservation request, please send an email along with your reservation reference number to reservations@creighton.edu. All late cancellations (less than 3 business days) will be charged a late cancellation fee.

 

Does it cost to reserve space?

There are room rental fees associated with reserving space across campus Fees are based upon a variety of factors. Please refer to the Centralized Reservations Room Rental Pricing Sheet or the Academic Space Room Rental Pricing Sheet for more information.

 

Is there a way to view a space availability across campus?

Yes! Clients may visit the WebViewer to view which general meeting and classroom spaces are available. A link to the WebViewer can be found under the "How to Make a Reservation" sections within the Faculty/Staff and Student Organization links.

 

When I open the Webviewer, it is NOT landing on the current date. How can I fix this?

When you open the Webviewer, you should automatically land on the current calendar date. If this is not happening, it is most likely because your browser has stored your cookies/cache. You will need clear your web browser cookies/cache. For instructions on how to do this, please visit: http://www.clearyourcache.com/.

 

Is there a place for me to store decorations for my event?

At this time storage is not available to clients to store event decorations, etc. The Centralized Reservations Office(s) are not to be used as storage space for events. It is the sole responsibility of all clients to make arrangements to have items delivered and picked up within their scheduled time of their room reservation.

 

What is Food Exclusivity and how does it impact me?

Sodexo Catering is the exclusive caterer at Creighton University. All orders for food and/or beverages for meetings, events, etc. in spaces across campus must be purchased through Sodexo Catering. Any violation of this University Policy will result in a fee to the client.