Frequently Asked Questions

Frequently Asked Questions

Creighton University has fielded a number of questions from students, parents, faculty and staff. In response, we have created the following frequently asked questions. With the rapidly changing nature of the situation, we ask that you check back with this website frequently for the latest updates. Have a question? Contact us at CoronavirusResponse [at] creighton [dot] edu or 402.280.2152.


Can I come to campus to study or visit?

Creighton University’s Omaha campus will close to all students, faculty, staff and visitors effective Tuesday, April 7, except for those identified as mission-critical employees and a limited number of students and others approved to stay in the residence halls.

Will there be any in-person classes this semester?

No, Creighton has shifted to exclusively online course delivery for the remainder of the spring semester.

Will there be a commencement ceremony in May?

Spring Commencement and Ceremonies Are Canceled

In response to the coronavirus pandemic, the 2020 spring commencement and related ceremonies will not be held May 14-16. The University is planning for an end-of-year event to recognize our graduating students. Details will be shared soon, please check the commencement website for updates.

Are the residence halls open?

Creighton’s residence halls are now closed to all visitors and students who have not been approved to remain in on-campus housing.

Are students allowed to return to the residence halls to collect their belongings?

Check-out appointments have been canceled until further notice.

If you have any further questions, please contact the Residential Life and Housing Office at 402.280.2717 or Living [at] creighton [dot] edu.

What if I am currently unable to return to campus to collect my belongings?

Don’t worry. Your personal belongings will remain secure at Creighton and can stay until it is safe to return to campus and retrieve them.

If you have any further questions, please contact the Residential Life and Housing Office at 402.280.2717 or Living [at] creighton [dot] edu.

Will I receive a credit for my unused room and board, and student fees?

Yes, students who have vacated the residence halls will receive a prorated room-and-board credit to their student accounts. Qualifying full-time undergraduate and law students also will receive a blanket $250 credit/refund for student fees. More details.

Are Federal Work Study students, student employees and interns expected to report to campus to work?

No, student workers should not report to campus unless authorized.

Will academic success services, such as tutoring, and career services still be available?

Yes! While the Creighton EDGE office is closed, staff will be working remotely. Academic coaching, tutoring and pre-professional advising services will be available online, along with career services through the John P. Fahey Career Center. Learn more.

How can I stay connected to Creighton while away from campus?

Creighton’s Division of Student Life has established a webpage listing virtual engagement opportunities and additional resources for your mind, body and spirit.

Will I still be able to access mental health counseling through Student Counseling Services?

Yes, Student Counseling Services will be providing telehealth services through Zoom for those students currently receiving these services, and staff will be reaching out to students to confirm appointments and plan ongoing care.

Students enrolled Creighton’s health insurance plan through United Healthcare can access HealthiestYou at no cost; it’s also available to nonmembers for a fee.

What about students who are registered with Disability Services and receive academic accommodations. Will those continue when courses move online?

Disability Services has worked with Creighton’s Teaching and Learning Center to ensure that academic accommodations will be moved online to the greatest extent possible. If you are not registered with Disability Services and are in need of a short-term accommodation as a result of this outbreak, please complete this form.

Events and Gatherings

Will events still be held on campus?

All University, department and student-organization events are canceled until the University resumes normal operations. All Creighton athletic spring and winter competitions and BIG EAST championships are canceled, along with practices, training sessions and travel. Any outside visits to campus, such as admissions visits, are canceled until further notice. Prospective students can learn more and register for virtual campus visits.

Will Masses continue to be held at St. John’s Church?

St. John’s Parish will livestream its weekday noon Masses and its Sunday 10:30 a.m. Mass. Learn more.


Is the Creighton Dental Clinic still open?

Effective March 23, Creighton University School of Dentistry will cease normal clinical operations until further notice except for acute care appointments. Acute Care operation hours will be Monday-Friday, 8 a.m. to noon. If you have pain or swelling or need an emergency tooth extraction, visit our after-hours, walk-in extraction clinic on Tuesdays and Fridays from 6 p.m.-9 p.m.

What are the Creighton University Campus Pharmacy hours and policies?

Creighton University Campus Pharmacy hours of operation remain the same, 8:30 a.m. to 6 p.m., however campus deliveries are no longer being made. If you are not feeling well, please do not enter the Campus Pharmacy. Call 402.449.4560 for accommodations. Staff can meet you at the north entrance to hand-deliver prescriptions to you.


What if my on-campus student has to go into quarantine or isolation?

Creighton has designated spaces available for students who have tested positive for COVID-19 or have been exposed to someone who tests positive for COVID-19. The University is working with the Douglas County Health Department to follow all best practices in these cases. More information.

If my student is in quarantine or isolation, who will take care of them?

Anyone who is on campus in quarantine or isolation will be checked in with daily by registered nurses. These students will have meal service coordinated for them. More information.

What if we have recently lost health insurance coverage, perhaps due to COVID-19?

For parents who have recently lost health insurance coverage, perhaps due to COVID-19, your student may be eligible for enrollment on the student health insurance plan offered through the University. There is a wealth of information about the plan that can be found on our student life insurance requirements page. Inquiries may be directed to studentinsurance [at] creighton [dot] edu.


What are the latest directives for employees?

Creighton University’s campus will close to all but authorized individuals, effective Tuesday, April 7. Only employees who have been notified as mission critical, as determined by the University president, should report to campus. All other employees should not report to campus until further notice.

The University issued a new Pandemic Policy on March 28. Please also consult the employee FAQ.

For more information on working remotely, visit the IT Resource page. If you have any questions, please contact the myIT Service Desk at servicedesk [at] creighton [dot] edu or 402.280.1111.