Free Exchange Policy
You may EXCHANGE your ID for FREE if:
- The card is your CURRENT card; you MUST exchange it.
- One of the technologies has failed: printing, magnetic stripe or iCLASS chip.
- The card must lay flat.
- All edges must be factory sealed.
- There can be no physical damage to the card.
If all of the above are met, we will print a new card at no cost to you.
If item one is not met, you would need to pay the cost of a replacement ID. If items three, four or five are not met, you would need to pay the cost of a damaged card.