COVID-19 FAQs

COVID-19 Frequently Asked Questions

How to contact us

Creighton University Office of Financial Aid
2500 California Plaza
Harper Center, Suite 1100
Omaha, NE 68178

1-800-282-5835
local: 402-280-2731
fax: 402-280-2895

Undergraduate: finaid@creighton.edu

Grad/Professional: gpfinaid@creighton.edu

Office Hours
Mon. - Fri., 8 a.m. - 4:30 p.m.

 

How can I reach Creighton’s Financial Aid Office?

How can I reach Creighton’s Financial Aid Office?

We are available Monday through Friday from 8:00 am until 4:30 pm via phone: at 402-280-2731 and email: finaid@creighton.edu

If you need to submit documentation , please use our secure JayDrop link found here: https://jaydrop.creighton.edu/filedrop/FinancialAid 

Please do not email documentation containing Personally Identifiable Information to our office. At this time, we are also unable to receive US Mail on a regular basis so we encourage you to use the above JayDrop link to submit documentation whenever possible.

Who can apply for the COVID-19 Emergency Student Assistance Fund?

Who can apply for the COVID-19 Emergency Student Assistance Fund?

The COVID-19 Emergency Student Assistance Fund has been set up to assist students who are confronted with unexpected personal expenses due to COVID-19. Any student who is experiencing personal expenses directly related to COVID -19 is welcome to apply. A cross-campus committee will receive student requests for assistance and direct funds to ensure the greatest impact. The following link will take you to the information regarding the fund and includes application information:

https://crowdfunding.creighton.edu/pages/faq-2055

Can I file a financial aid appeal if my family is now experiencing a financial hardship due to loss of income as a result of COVID-19?

Can I file a financial aid appeal if my family is now experiencing a financial hardship due to loss of income as a result of COVID-19?

Yes. Please review the covid-19 special circumstances form and review policy for more information.

When can I expect my housing/meal plan credit refund?

When can I expect my housing/meal plan credit refund?

The Business Office plans to begin processing refunds the week of April 6, 2020. Due to the number of refunds and limited Creighton staff at this time, it may take several weeks to complete this process so your patience is appreciated.

Will I receive a credit for fees I paid?

Will I receive a credit for fees I paid?

Qualifying full-time undergraduate students in the College of Arts and Sciences, the College of Nursing, College of Professional Studies and the Heider College of Business, as well as Law Students will receive a $250 credit of their student fees.

How will I receive the refund?

How will I receive the refund?

In order to receive the refund, all students must sign up for Direct Deposit.

How do I sign up for Direct Deposit?

How do I sign up for Direct Deposit?

Please follow the steps below to sign up for Direct Deposit:

  1. Login into the NEST
  2. Select: Students Accounts
  3. Select: Sign up for Direct Deposit Refunds
  4. Select: Start and then enter your bank routing and account number
  5. Select “Submit.”
  6. Read through the Direct Deposit Agreement, print a copy for your records, and select “I Agree” at the bottom of the page.

What options are available if I cannot make a student loan payment due to circumstances related to COVID-19?

What options are available if I cannot make a student loan payment due to circumstances related to COVID-19?

Please contact your loan servicer for options as the federal government has granted relief for some loan borrowers during this pandemic.

The IRS Offices are closed and therefore I cannot obtain my Tax Return Transcript/s. What should I do?

The IRS Offices are closed and therefore I cannot obtain my Tax Return Transcript/s. What should I do?

You may obtain your Tax Return Transcript online at www.irs.gov If you are unable to obtain them using the on-line tool, then you must download Form 4506-T from the IRS website. This is a form you can mail to the IRS to request your Tax Return Transcript or Verification of Non filing Letter to be mailed to you.

What happens to my financial aid if I withdraw from classes?

What happens to my financial aid if I withdraw from classes?

We encourage you to continue your coursework in order to minimize academic disruption and any negative impacts to your financial aid. If you’re considering withdrawing from courses, your financial aid may be reduced or cancelled, so we recommend you either call the Financial Aid Office at 402-280-2731 or email finaid@creighton.edu before making that decision.

Withdrawing from courses may also impact your financial aid for the 2020-21 school year.

Will summer courses be delayed, or will my next financial aid disbursement for the summer 2020 be delayed?

Will summer courses be delayed, or will my next financial aid disbursement for the summer 2020 be delayed?

At this time, the university plans to continue the 2020-2021 academic year as planned, and therefore students expecting to begin classes in May, and expecting to receive financial aid disbursements beginning in May, will not be delayed at this time.

What happens to my Federal Work Study job now that I can’t report to work?

What happens to my Federal Work Study job now that I can’t report to work?

Creighton University will continue to compensate Federal Work Study student employees through the end of the semester for the hours you were scheduled to work had you been able to report to your job assignment. Compensation will be through Friday, May 8, unless you exhaust your Federal Work Study funding prior to that date.

How do I submit my scheduled FWS hours to be paid?

How do I submit my scheduled FWS hours to be paid?

You will enter your hours in MyHR as “Student Scheduled” instead of “regular.” Your supervisor will continue to review and approve the hours you submit. You can view directions here.

Please be mindful of the remaining time card deadlines below:

Pay Period

Pay Period Begin Date

Time Card Deadline

Biweekly Pay Date

8

March 28, 2020

April 10, 2020

April 17, 2020

9

April 11, 2020

April 24, 2020

May 1, 2020

10

April 25, 2020

May 8, 2020

May 15, 2020

 

For questions about your scheduled hours, contact your supervisor.

For questions regarding submitting hours correctly in myHR, contact Julie Hill at hr@creighton.edu.

For questions regarding Federal Work Study, contact Mary Ann Tietjen at studentemployment@creighton.edu.