Nov. 26, 2018: IT Update

Nov. 26, 2018: Update on IT Issues

Creighton University President, the Rev. Daniel Hendrickson, SJ

As you are aware, Creighton has been experiencing significant IT-related issues over the past 11 days. While there has been daily communication from Tim Brooks, vice provost for Information Technology and Library Services (ITLS), regarding the status of crucial systems that enable us to operate the University and serve students, we, as the most senior leaders, would like to provide our own update on the matter.

First and foremost, we deeply regret the interruption that occurred prior to the Thanksgiving break, and that continues today for some units. Given the role of IT in our daily lives, this topic was immediately addressed by senior leadership and reviewed daily, including at today’s meeting of the President’s Cabinet. It will remain a top priority for all of us.

The good news is that our recovery is more than 90 percent complete as it relates to hardware that was affected. Tim’s team worked tirelessly through the holiday weekend, and we thank them for their commitment to reinstate service from a remote location that serves as our constant backup site. The work continues today.

To be clear, we have no reason to believe the interruption was caused by anything other than a pervasive hardware issue. An investigation continues as to the root cause, and we promise that there will be a thorough analysis of what led to the problem, as well as our response.

With a vast majority of systems online again, daily updates from ITLS are no longer required. However, if you have any questions or concerns for ITLS staff, please contact the Service Desk via email at servicedesk [at] creighton [dot] edu or by phone at 402.280.1111 or 800.329.1011.

Thank you for your patience and understanding as we move forward.

Sincerely,

Rev. Daniel S. Hendrickson, SJ, President
Tom Murray, PhD, Provost
Jan Madsen, Executive Vice President