Student Accounts Holds
The Business Office reserves the right to place a hold on a student account for the reasons listed below. Please read about your hold type and how to remove it and let us know if you have any questions!
The holds listed below prevent registration for a future term and do not allow for a student to obtain a transcript (both official and unofficial) or a diploma until the account issue is resolved. The FR Hold only prevents future registration.
Hold Code: BO
Name: Business Office Hold
Description: This hold can be placed for any reason but is generally used on past due tuition and late payment plan installments.
How to Release: This hold can be removed once all outstanding items have been satisfied, which may include paying the account in full or making a past due payment on your payment plan.
Hold Code: DD
Name: Direct Deposit of Refund
Description: The Direct Deposit of Refund Hold is a placeholder letting the Business Office know you are signed up for direct deposit.
How to Release: This hold will remain on your account until you cancel your direct deposit account. This hold does NOT prevent registration, transcripts or diplomas.
Hold Code: FR
Name: Statement of Financial Responsibility Hold
Description: The Statement of Financial Responsibility (SFR) needs to be accepted each academic year between June 1 and June 30 to avoid a hold. You will have this hold if you have not yet completed the SFR.
How to Release: To clear this hold, please log on to your NEST account and accept the Statement of Financial Responsibility on the opening page. Once you accept the statement, the hold will be immediately removed.
Hold Code: IF
Name: Returned Payment Hold
Description: If a payment has been attempted and returned to the University for any reason, this hold will be placed.
How to Release: A Returned Payment Hold has been placed on your account. Successful completion of the payment must be made for the hold to be removed. If you make your next payment by e-credit card, the hold may be removed immediately. If you pay by e-check, the hold may be removed after 5 business days (after 10 a.m.).
Hold Code: PP
Name: Payment Plan Hold
Description: The Payment Plan Hold is a placeholder letting the Business Office know you are signed up for a payment plan.
How to Release: This hold will remain on your account until the payment plan is complete. This hold does NOT prevent registration, transcripts or diplomas.
Hold Code: SA
Name: Student Account Hold
Description: You must pay the balance down to a minimum of $1500, to have the hold removed. The hold will be automatically released by 6 a.m. the following business day after payment is made.
How to Release: You must pay the balance down to a minimum of $1500, to have the hold removed. The hold will be automatically released by 6 a.m. the following business day after payment is made.
Hold Code: SC
Name: Scholarship Check Hold
Description: Congratulations on your scholarship! If you have this hold, we require your signature on the check we received.
How to Release: Please stop by the Student Financial Services Office to endorse your scholarship check. The office is open 8 a.m.- 4:30 p.m. M-F and is located in the Harper Center, Suite 1100. Once endorsed, the hold will be removed from your account.
Hold Code: SE
Name: Heartland ECSI Student Exit Interview Hold
Description: Students that fall below half-time status at any time and have a loan held through Creighton University must complete an Exit Interview with Heartland ECSI (our loan servicer).
How to Release: Search your Creighton email account for an email from webmaster@ecsi.net with instructions on how to complete the Exit Interview. If you cannot find the webmaster email, contact us at studentrecordsfinancialservices@creighton.edu to have a new email sent. The online interview takes about 20 minutes to complete and the hold will be automatically removed the following business day by 12 p.m.
Hold Code: SL
Name: Heartland ECSI Student Loan Past Due Hold
Description: This hold is used when a student is past due on their student loan held with Creighton University (serviced by Heartland ECSI).
How to Release: A Student Loan Hold has been placed on your account regarding your loans held with Creighton University and Heartland ECSI (our loan servicer). This hold is used when a borrower is past due on their loan payments. You must pay the balance in full for the hold to be released.
Hold Code: TU
Name: Tuition Account Hold
Description: This hold is placed when a student has an outsanding tuition account balance with the University.
How to Release: The hold can only be removed if the balance is paid in full. The hold will be automatically released by 6 a.m. the following business day after payment is made in full.
